Position Description
Title:
Visitor Services
Assistant
Reports to: Public Relations Coordinator
Status: Part-time, hourly,
Tuesday-Friday, 11:00 a.m. to 4:00p.m., Sat, 10:00 a.m. – 4:00 p.m.
Summary: Visitor Services Asst. Manager
is responsible for assisting in day-to-day operations during public hours
at the Delaware History Museum and Gift Shop.
Primary
Duties:
- Assists with all opening and closing procedures
for the Delaware History Museum and Gift Shop, including alarms,
security cameras, lights and preparing galleries, gift shop, and
bathrooms for the public.
- In a support capacity to the Visitor Services
Manager, the Visitor Services Assistant is responsible for visitor
services, including greeting visitors upon arrival, enforcing admission
policies, providing information, and directing guests to other parts of
the organization when necessary. Assists in maintaining daily visitor
records and reports problems with visitors to appropriate staff members.
- Operate the cash register and credit card machine
for admissions and gift shop, record inventory numbers for gift shop,
and handle all tour, program, and gift shop income appropriately.
- Understands and assists in the basic operation of
and monitoring technology in exhibits, including but not limited to
televisions, monitors, VCRs, audio visual equipment and computers.
- Provide basic security support by alternating with
Visitor Services Manager in periodic walk-through of exhibit galleries.
Other Duties:
- Responsible for basic exhibit cleanliness, and
daily walk-through of exhibit spaces. A exhibit maintenance checklist is
completed, reviewed and filed with the Director of Museum Programs.
- Check restrooms daily and re-supply as necessary
during hours when museum is open
- Assist with special events and evening programs
and clerical work as needed
Knowledge, skills, and abilities required:
- Ability to communicate effectively with the public
- Ability to handle money and basic finances
- Strong interpersonal skills and the ability to
work effectively in a team environment
- Enthusiasm and interest in Delaware history
- Flexibility to learn new and varying procedures
for changing exhibits
Other Job
Requirements:
- Must report promptly and reliably for all
scheduled work days
- Must maintain a professional appearance including
appropriate dress and personal grooming. Must display supportive,
inclusive conduct toward visitors of all nationalities, ages, races, and
genders
- Work effectively in a people-centered,
customer-service oriented atmosphere
- Language and speaking skills appropriate in a
business setting
- Must be able to climb ladder to deal with security
alarms and gift shop shelves
- Must possess physical and manual dexterity to
operate all equipment as mentioned above
- Work on evening and weekend hours is required
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